Last updated: January 2025
The security of your personal information at 14pro is one of our highest priorities. In this privacy policy, we clearly state what information is collected, how it is used, and under what circumstances it may be shared with third parties. By using the platform, you are considered to have consented to this policy. We comply with applicable data protection laws in Bangladesh and respect your privacy. Any changes will be updated on this page and registered users will be notified.
When you create an account, we collect your name, email address, mobile number, and date of birth. This information is used to verify your identity and keep your account secure. A copy of a government-issued ID may sometimes be requested for age verification. This information is never sold to third parties. We only collect the information necessary to operate the platform.
Payment method information is collected during deposits and withdrawals, but complete card numbers or bank account details are not stored on our servers. Transaction history is retained for financial security and fraud prevention. Suspicious transactions may be reported to the relevant authorities. All financial information is protected with industry-standard encryption. Your financial information is never used for advertising purposes.
Information about which games you play, how long you spend on the platform, and which device you use is collected automatically. This information is used to improve the platform experience and resolve technical issues. IP addresses and browser information are stored for security verification. Cookies are used to remember your preferences and session information, which you can control from your browser settings. Gaming behavior is monitored to ensure responsible gaming.
Collected information is primarily used for account management, payment processing, customer service, and improving platform quality. Promotional offers and updates may be sent with your consent, and you can opt out at any time. Gaming patterns are analyzed to ensure responsible gaming, and assistance is provided when needed. We never sell your information to advertisers. A legal basis is ensured for every instance of data use.
Limited information is shared with trusted payment gateway partners for payment processing, and they are also bound by strict confidentiality agreements. Information may be disclosed to relevant authorities under legal obligations or court orders. Information may be shared with regulatory bodies for fraud prevention and anti-money laundering purposes. Our technology service providers can only access information for specific tasks. Under no circumstances is your information transferred to third parties for commercial purposes.
You can view, correct, or request deletion of your stored information at any time. The option to opt out of promotional emails or SMS is always available. After account closure, your information is deleted within a specified period except where required by law. Contact our support team for any data-related requests or complaints. We always respect your right to privacy and operate with full transparency.
14pro uses cookies on its website to make your browsing experience smoother and more personalized. Session cookies help maintain your login state and are automatically deleted when you close your browser. Persistent cookies remember your language preferences and other settings, providing a convenient experience on your next visit. You can disable cookies from your browser settings, though some features may become limited as a result. We do not use third-party tracking cookies that monitor your activity on other websites.
To protect your information, we employ SSL/TLS encryption, firewall protection, and conduct regular security audits. All sensitive data stored on our servers is kept in an encrypted state and can only be accessed by authorized personnel. In the event of a data breach, we will promptly notify users and take the necessary steps. Our security team monitors systems around the clock to detect any unusual activity. Our commitment to data protection is unwavering, and we continuously work to improve our security measures.
Every piece of your information at 14pro is protected with the utmost care. Thousands of users in Bangladesh trust us because we place the highest importance on transparency and security. If you have any questions about the privacy policy, visit our FAQ page or contact support directly. Join today to enjoy gaming in a safe environment.